Services
Synetix Services has a wealth of experience within the technology infrastructure which enables us to understand the integration between each of the IT components in the client’s enterprise. This makes possible for us to deliver robust solutions which are tailored to our client’s environment and minimise the risk typically associated with infrastructure changes.
Support Services
We provide a variety of support services to our customers from vendor software subscription and hardware replacement through to 24×7 telephone and email support. We also provide remote or on-site consultancy and configuration services. Our typical service offerings are:
- Telephone and E-mail technical support
- Fully featured technical support, including remote assistance, diagnostics and consultancy.
Management Services
Synetix Solutions aim to provide clients with a complete solution, tailored to their individual business needs. You concentrate on your business while Synetix Solutions will look after the integrity and confidentiality of your information assets.
Our security experts monitor and manage your security infrastructure round the clock. They will instantly respond in the case of attacks or other major incidents as well as resolve faults and deal with minor incidents.
Monitoring Services
Synetix Services provides a comprehensive asset and system monitoring service to ensure that your company’s vital infrastructure is working as expected around the clock. By allowing Synetix Services to monitor your critical systems, you can reduce your costs by removing the need for expensive out of hours staff.
With our Enterprise Network Management monitoring service, SIEM, file integrityand event correlation ensures our customer piece of mind their fully compliant with ISO27001, GPG13 and PCI. All devices are monitored on a 24×7 basis, however alerting is not always appropriate around the clock, So Synetix Services tailors monitoring and alerting to your requirements.
Synetix Services provide an SSL-protected online portal for each customer to view their monitoring statistics and graphs showing this data.
Consultancy and Project Management
Our highly trained consultants have many years experience in delivering solutions to meet even the most demanding of customer requirements. Our highly skilled staff have been responsible for implementing solutions that meet present and future clients needs. Our broad technology experience ensures the solutions we engineer deliver long lasting benefits to our clients.
Knowledge Transfer
It is of utmost importance that our clients understand the solutions that we provide and what is delivered. Synetix Services provide a number of training services ranging from bespoke training courses around particular technologies through to industry recognised vendor qualifications from our partners.
Vulnerability Assessment
The majority of systems connected to the internet are at risk from attack due to incorrectly configured devices, lack of security patching or flawed network design. An external vulnerability scan is designed to provide a thorough examination of internet-facing systems from the perspective of a hacker. Vulnerability assessments can range from a toolkit-based scan, with limited intervention by a consultant, to a bespoke manual test that relies on the knowledge and expertise of the tester.
Reports include an executive summary that clearly sets out our findings as well as recommendations for securing any discovered vulnerabilities. The detailed section of the report includes sufficient detail to allow technical understanding of the findings and comprehensive resolution recommendations. Subsequent to the test the consultant will be able to offer advice and further explanation by e-mail and phone, or by presenting the results to the Client.
